The Royal Playa Del Carmen - Playa del Carmen

ex. Royal Porto Real

Constituyentes No. 2, Playa del Carmen, Mexico, 77780show map
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Highlights
8
FabulousBased on  117 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Overview

The luxury 5-star The Royal Playa Del Carmen Hotel is a great place to stay in Riviera Maya.

Guests can reach Xaman Ha Aviary within a 20-minute walk.

The Royal Playa Del Carmen Hotel is set close to archaeological sites, a church and an art gallery as well as 5th Avenue, which is 1450 meters away.

Royal Porto Real Hotel is around 55 minutes' drive from Cancun International airport.

Rooms

The Royal Playa Del Carmen Hotel provides guestrooms appointed with free wireless internet, a minibar, climate control, a safe and a work desk.

Eat & Drink

Every morning at the restaurant guests may enjoy buffet breakfast. The café Ah Cacao Chocolate Cafe is about 5 minutes’ walk from the property.

Services

Guests can make use of airport transfer, 24-hour reception and newspaper service on site.

Relax

A steam room and a sauna are offered for guests' enjoyment.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   507.

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Facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Scuba diving
  • Aqua fitness
  • Cycling
  • Tennis court
  • Handball
  • Basketball
  • Volleyball
  • Billiard tables
  • Table tennis
  • Mini golf
  • Squash
  • Aerobics

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Taxi service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Catering service
  • Packed lunches
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Children's pool
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Sun terrace
  • Garden area
  • Theatre
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Steam room
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Garden view
  • Courtyard view
  • Ocean view
  • Beach view
  • Street view

Room features

  • Air conditioning
  • VIP room facilities
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Free toiletries
  • Bathroom telephone

Bedroom

  • Pillow menu
  • Down/Feather pillows

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • International calls
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Kool Beach ClubKool Beach Club700 ft
Plaza Quinta AlegriaPlaza Quinta Alegria1700 ft
5th Avenue (Avenida 5)5th Avenue (Avenida 5)1600 ft Playa del CarmenMexico
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Ah Cacao Chocolate CafeAh Cacao Chocolate Cafe900 ft5th Ave & Constituyentes
Kaxapa FactoryKaxapa Factory1300 ftAv Constituyentes, betwen 10 and 15 avenues
Oh LalaOh Lala1400 ftCalle 14 bis between 10th & 15th Av.
Coffee StopCoffee Stop2100 ftCalle 10 North
Los Tabernacos Bistro LoungeLos Tabernacos Bistro Lounge2800 ft1st Avenue North between 10 y 12
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GolfCourse(Mahi)GolfCourse(Mahi)2.2 mi
Mahi Golf CourseMahi Golf Course2.2 mi
Rio SecretoRio Secreto5.2 miCarretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur
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Getting around
Airports
Playa Del Carmen (PCM)1.1 mi
Cancun International (CUN)30.8 mi
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Reviews
8.2
FabulousBased on  117  reviews

Rating by category:

9.5
Location
10.0
Rooms
9.5
Service
9.0
Dining
  • 10.0
    Exclusive

    Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

  • 9.6
    Exclusive

    The resort was luxurious and the staff was very friendly and helpful.

    Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

  • 10.0
    Exclusive

    Exceptional service, they remember your name and make u feel like your nit just another customer

    They need more Mexican culture wheatger it b in their food activities or decorations.

  • 9.2
    Superb

    The staff was very nice. It seems that they get treated a little poorly by guests who believe they are "entitled" to everything and anything. However a little respect goes a long way (including special dinners and lunches, friends make, etc). The beach is truly the best in the Royal Playa del Carmen from the entire Playa del Carmen strip. We walked in both directions, and it won by a landslide. There are still sharp rocks in the water, but they are a lot more far and few between than for any other resort. The food is spectacular. Best ever. Maria Marie is amazing. Highly recommend at least a Junior Royal Oceanview room.

    After coming from the Royal Cancun, the Royal Playa del Carmen seemed a little older and slightly more tired (the resort is much bigger). Also, some of the rooms had a sour or mouldy smell to them. Finally, the front desk was not always responsive with some requests that were forgotten to provide with Check-in. And, the front desk advises that you do not need reservations for Maria Marie - but you definitely do need to make reservations!

  • 10.0
    Exclusive

    Facilities first class. Food was of high quality. Service was personal, warm and friendly.

    Hotel is currently engaged in construction works to one of its wings.

  • 9.0
    Superb

    Beautiful hotel and very accommodating staff. Located very close to shopping area.

    I really enjoyed the water aerobics classes. Variety of restaurants and food to chose from.

    The ice machine on my floor was not working. Had to call room service for ice. Shower water never got hot, just lukewarm.

  • 10.0
    Exclusive

    This place is the best resort I've ever stayed at. The service was impeccable and prompt. I stayed in the Beachfront Suite the first night and of their Presidential suites the final two nights. You can't go wrong!!!!

  • 10.0
    Exclusive

    One of the best hotels in the world. I would say the best All Inclusive hotel in the world. We loved it and hope the level stays this way. We had the Presidential Suite which we can really recommend. Also the Beachfront Suites are very nice, but sometimes pretty loud (music, pool animation, etc.). We stayed at this hotel for more than 5 nights on our honeymoon trip. Concerning the niveau of Service and what you get for All Inclusive is really amazing. We will be back for sure. I can recommend everybody to book this hotel.

  • 8.8
    Superb

    The resort itself was beautiful. The adult only aspect of it was a plus as we were traveling as a couple and had left the children at home, so it was nice to be around adults for a week. All of the employees there were very helpful and friendly. However, I wasn't impressed with the tipping policy as many all inclusive resorts that I have stayed at in the past did not allow for tipping, whereas this one encouraged it. . . .. so by the end of the week we had tipped a couple of hundred of dollars as it was expected for everything from eating at the restaurants, to the concierge, to room service, to ordering a drink, etc. . . . ..

    Our ocean view junior suite with a king bed that we had initially did not have an ocean view unless you walked out onto the balcony and leaned over to look out (from inside of the room, you just looked across to the rooms on the other side of the building); in addition, instead of a King sized bed, they pushed together two queen sized beds to make an enormous bed which was very odd. We had to pay to upgrade our room in order to get what we thought we had originally paid for. In addition if you want to get a lawn chair at the pool you need to be out there by 8AM at the latest. Also I was a little disappointed that they didn't have a Mexican restaurant. They did have alot of nice restaurants and some had mexican fusion, but in order to get any authentic Mexican dish you had to leave the resort.

  • 5.8
    Guest rating

    The rooms were magnificent and most of the staff was very friendly.

    The food in the different restaurants was way below expectations, wrong meals, cold meals, all done in microwave ovens, very very poor except for the asiana restaurant. The roomservice was hardly existing, I have called 4 times for different items, scales broken, fridge not filled up twice etc. Not once did I get a reply. Had to go out for these items myself. I expected more service and quality for the price of about 600 US dollars per night.

  • 9.6
    Exclusive

    Loved the location, pristine beach, great to relax, sun bathe and swim. Service was great, very beautiful grounds, big and clean rooms, good entertainment crew.

    The food was not good enough for a hotel that claims to be a 5 star, their breakfast was excellent, plenty of choices, great quality, very fresh and tasty.Restaurants were a hit or miss, they have the potential to make it really good, great presentation, great quality ingredients but lack on taste, food sometimes was overcooked or just bland, cooks need a bit more training or just work on improving their recipes. They should include good authentic Mexican dishes that many of the guess we talked to were looking for.

  • 9.6
    Exclusive

    Great location and great hotel. Wonderful place to relax and unwind with great choices of restaurants.

    Too many people around the pool hard to get a seat!

  • 9.2
    Superb

    We had a wonderful one week stay here at the Royal. The resort is lovely, great location on the beach, plenty of sunbeds etc on the beach and at the pool. Waitress service on the beach was excellent. The food in the restaurants wasa very good standard, yes one or two are nicer than others but overall we felt the food and wine selections were excellent. We were well looked after at the bars also, service here was very good. Our room was spotless, cool and well looked after by staff at all times. Some of the "new extras2 advertised on the hotel website you have to request when you check in like hair straightners, unpacking etc. We had a really wonderful time here and will definitely go back.

    Some of the guests were very loud, even in the restaurants. Some of the waitors had to ask them to calm it down a bit. I saw some diners asking to be moved due to some thoughtlessly loud and vulgar guests! This was not the hotels fault but they did their best.

  • 9.6
    Exclusive

    Staff was very friendly! And it was very cool to choose your own room 2 days before checkin.

    My room was right next to the pool bar so it quite loud during the day. I enjoyed this as I was there to party but I could see how it would be annoying to others. I was not told it would be like this ahead of time for that room.

  • 5.0
    Guest rating

    Location is good.

    Everything except location. They lost my luggage, do you believe?:) I had my honeymoon trip and they gave me separate beds with my wife:) Please do not go there, there are a lot of good hotels areound.

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Highlights
8
FabulousBased on  117 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 11 amFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)1.1 mi
Cancun International (CUN)30.8 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room