8.0

Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort - Playa del Carmen

Playa del Carmen, Mexico
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1 room2 Guests
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29Oct2021Friday
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30Oct2021Saturday
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Highlights
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38of 310 hotels in Playa del Carmen
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According to guest reviews, the hotel has been rated as 

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Address
Av Constituyentes No 2 ., Playa del Carmen, Mexico, 77780
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Overview

Featuring a terrace and the outdoor swimming pool, this 5-star Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort Playa del Carmen lies within 25 minutes’ walk of Nuestra Senora del Carmen Catholic Church. The impressive resort is located next to Playa del Carmen Main Beach and 10 minutes' walk from the center of Playa del Carmen.

Location

The hotel provides a perfect location within easy reach of Quinta Avenida. The property is just a 5-minute walk from Quinta Alegria Shopping Mall. The beachfront hotel is a 5-minute drive from Parking.

The accommodation is a 10-minute drive from Aeropuerto de Playa del Carmen airport.

Rooms

The rooms at this hotel includes free WiFi, TV set and coffee/tea making machines as well as an en suite bathroom. This luxurious hotel has a panoramic view over the garden. These unique rooms have a fridge and coffee/tea making facilities.

Eat & Drink

Local specialties and an buffet breakfast can be enjoyed at the café. Onsite dining options include a la carte restaurant, which serves Asian cuisine. The poolside bar of this property offers selected drinks. There are La Vagabunda and Plank Gourmet Grill & Patio Bar within a 5-minute walk off the hotel.

Leisure

Aqua fitness and facials are provided free of charge for your convenience. Guests can relax with massage treatments, spa treatments and a steam room. Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort has aerobics classes, a gym and aquafit for sports lovers.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   524.

Former name: Royal Porto Real

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Facilities
Most popular facilities
Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking lot

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting
Swimming pool

Outdoor swimming pool

Air conditioning

Air conditioning in public areas

All inclusive
Facilities for kids

Toys

Game room

Kids club

Cribs

General

  • Free Wi-Fi
  • Parking
  • 24-hour services
  • Swimming pool
  • Air conditioning
  • All inclusive
  • Facilities for kids

Sports & Fitness

  • Fitness center
  • Wind surfing
  • Scuba diving
  • Aqua fitness
  • Cycling
  • Tennis court
  • Handball
  • Basketball
  • Volleyball
  • Pool tables
  • Table tennis
  • Squash
  • Fitness studio
  • Aerobics

Services

  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Stores/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • All inclusive
  • In-room breakfast
  • Restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Dinner
  • Packed lunches

Business

  • Business center
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cribs
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Theater
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library
  • Pool with view
  • Shallow end

Room view

  • Sea view
  • Garden view
  • Pool view

Room features

  • In-room air conditioning
  • Individual heating
  • VIP room facilities
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone

Self-catering

  • Microwave

Bedroom

  • Down/Feather pillows

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies
  • International calls
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock
Show all facilitiesHide facilities
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room.  There are no cribs provided in a room. 
PetsPets are not allowed.
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Rooms and availability

Junior Suite 2 Double Beds
  • Bed options:
    2 Double beds
  • Room size:

    660 sq. feet

  • Max:
    4 persons
  • Bathtub
  • Air conditioning
room details
Junior Suite Oceanfront 1 King Bed
  • Bed options:
    1 King-size bed
  • Room size:

    660 sq. feet

  • Max:
    2 persons
  • Bathtub
  • Air conditioning
room details
King Suite Balcony Pool View
  • Bed options:
    1 King-size bed
  • Room size:

    660 sq. feet

  • Max:
    2 persons
  • Pool view
  • Bathtub
  • Balcony
  • Air conditioning
room details
Show 3 more room typesLess
Location
Av Constituyentes No 2 ., Playa del Carmen, Mexico, 77780
  • City landmarks
  • Nearby
  • Restaurants
Mall
Quinta Alegria Shopping Mall
1100 ft
Gallery
Riviera Art Gallery
700 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
700 ft
Gallery
La Galeria de Playa Art Gallery
700 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
700 ft
Beach
Playacar
1100 ft
Beach
Kool Beach Club
2000 ft
Avenida entre 24 y 34 calles 5a
Caminarte
700 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegr\u00EDa
Arte en Playa
700 ft
Aquarium
Aquarium Beach
1600 ft
Casino
Grand Riviera Casino
700 ft
Store
MEGA Soriana
700 ft
Store
ME Dive Center
700 ft
Shopping Area
Plaza Calle Corazon
700 ft
Night club
Mandala Playa del Carmen
700 ft
Store
DAC Verduras y Frutas
700 ft
Beach
Playa Mamitas
2100 ft
Shopping Area
Plaza Las Americas
700 ft
Night club
Club 01
700 ft
Night club
Blue Parrot
700 ft
Night club
Salon Salsanera
700 ft
Constituyentes Avenue #2 The Royal Playa del Carmen
Chef's Plate
1000 ft
1 Avenida Nte 261
Asiana Restaurant
600 ft
Avenida Constituyentes 1
Asiana
700 ft
Avenue 25 Calle 34
Los Aguachiles Calle 34
800 ft
Avenida 5
La Vagabunda
900 ft
Avenida D Norte 1 Corner of Calle 20
La Finisima Caguameria de Esquina
400 ft
Avenida Constituyentes 1
Il Pescatore
700 ft
Getting around
Airports
Aeropuerto de Playa del Carmen (PCM) 1.9 mi
Cancun (CUN) 36.0 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
8.0
Great111 reviews
Location9.4
Rooms7.6
Service6.6
Dining9.2
  • 9.0
    Perfect

    A good base for our holiday, would like to come again. Everything we wanted to see, such as frida kahlo museum was within a walking distance of the venue. For dinner we chose Chef's Plate, that was 600 metres from the hotel. We liked staying at Hilton Playa Del Carmen.

    Nothing I didn't like to be fair.

    WilliamCanada, 
  • 7.0
    Very good

    hotel is really amazing! We stayed in a room with a view of the garden, we loved it because you have a view of the beach and swimming pool. from the balcony and with a Paraguayan hammock (all the rooms look at the sea and are very well thought out). jacuzzi inside the. room a dream! facilities a luxury, bed very comfortable,. silent rooms for the absolute rest. I emphasize the. location in the middle of the center, to meters of the fifth avenue and coconut. bongo to go walking, cleaning and warmth of the personnel that greets you with a hand in the heart, we were enchanted with our. maids that at night left us beautiful animals with towels,. roses, cards and chocolates on the bed! shows in the. lobby at night were very good, food was exquisite, especially in the. Italian restaurant, we loved the spa, water circuit with. saunas and jacuzzis with different temperatures really unmissable, the. gym very good too!. hotel has everything, we would go back. to stay in this place!

    Our experience was wonderful, as an improvement it would be good that the bar. of drinks closes later (it closed at 23hs) and shows begin. later (they began at 21hs).

    OliverUnited Kingdom, 
  • 9.0
    Perfect

    where to start!!! Simply the best experience of my life, we live in Playa del Carmen and I was looking for a place to celebrate my girlfriend's birthday, for a lot of searching, the best option I found was at The Royal, and without a doubt was the best decision I could have made, I bought a night at the hotel, we arrived very early and from the moment you step into the hotel the attention of all staff covers and exceeds all expectations, 100% personalized attention, they care about making your stay the best experience, (a super point in favor) regardless of the weather and ecological factors that were presented, (seaweed in the sea and a little rain) everything else exceeded it, excellent quality food, all very well presented and a very varied range of food, excellent presentation of the dishes in the restaurant Maria Marie restaurant worth visiting, delicious buffet in Spice, A la carte food in Pelícanos and Rincón Mexicano of very good taste, delicious food in the restaurant Mediterraneo, impeccable care in all the service, quite pleasant pools, quite big room with spectacular finishes, with jacuzzi of hydromassage, and balcony with hammock, the bed so soft and comfortable that you would like never to get up, SPA included, quality drinks included, mini bar included, what more can you ask, the list of positive things is extremely extensive, Thanks to all the staff for their excellent work and thanks to all those who made this experience more enjoyable, the people who arranged my room with rose petals and chocolate strawberries had an impeccable service, to all the staff who attended our dinner at Maria Marie thanks for the detail of singing the mañanitas and for the decorated cake, and to each of those who touched me to attend me, thanks for the interest and care in their service. definitely super recommended!!!!

    StuartUnited Kingdom, 
  • 8.0
    Great

    Large, comfortable rooms. jacuzzi in the room was spectacular! Quite clean although some facilities need a renovation. perfect location, close to 5th Avenue and best area of Playa del Carmen.

    Very bad service from the staff as the expectations for a Hilton hotel are quite high. Apart from Capt. Diego and his colleague who, after complaining about the bad service we received in the restaurants, did everything to make us feel at ease, they leave a lot to be desired. The feeling is that they are really paying you and not you them, especially in the Mexican restaurant that after being once I did not want to return... Half of the restaurants were closed xq were in arrangement, something that they never told me at the check in (I found out by looking for them at the hotel and at the end I understood that they are closed) . Anyway, they have a lot to improve regarding the service and it's a pity since it could be the perfect place for holidays. I will not recommend it

    FrederickUnited Kingdom, 
  • 10.0
    Perfect

    Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

    United States of America, 
  • 9.6
    Perfect

    The resort was luxurious and the staff was very friendly and helpful.

    Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

    United States of America, 
  • 10.0
    Perfect

    Exceptional service, they remember your name and make u feel like your nit just another customer

    They need more Mexican culture wheatger it b in their food activities or decorations.

    United States of America, 
  • 9.2
    Perfect

    The staff was very nice. It seems that they get treated a little poorly by guests who believe they are "entitled" to everything and anything. However a little respect goes a long way (including special dinners and lunches, friends make, etc). The beach is truly the best in the Royal Playa del Carmen from the entire Playa del Carmen strip. We walked in both directions, and it won by a landslide. There are still sharp rocks in the water, but they are a lot more far and few between than for any other resort. The food is spectacular. Best ever. Maria Marie is amazing. Highly recommend at least a Junior Royal Oceanview room.

    After coming from the Royal Cancun, the Royal Playa del Carmen seemed a little older and slightly more tired (the resort is much bigger). Also, some of the rooms had a sour or mouldy smell to them. Finally, the front desk was not always responsive with some requests that were forgotten to provide with Check-in. And, the front desk advises that you do not need reservations for Maria Marie - but you definitely do need to make reservations!

    United States of America, 
  • 10.0
    Perfect

    Facilities first class. Food was of high quality. Service was personal, warm and friendly.

    Hotel is currently engaged in construction works to one of its wings.

    United States of America, 
  • 9.0
    Perfect

    Beautiful hotel and very accommodating staff. Located very close to shopping area.

    I really enjoyed the water aerobics classes. Variety of restaurants and food to chose from.

    The ice machine on my floor was not working. Had to call room service for ice. Shower water never got hot, just lukewarm.

    MarieUnited States of America, 
  • 10.0
    Perfect

    This place is the best resort I've ever stayed at. The service was impeccable and prompt. I stayed in the Beachfront Suite the first night and of their Presidential suites the final two nights. You can't go wrong!!!!

    United States of America, 
  • 10.0
    Perfect

    One of the best hotels in the world. I would say the best All Inclusive hotel in the world. We loved it and hope the level stays this way. We had the Presidential Suite which we can really recommend. Also the Beachfront Suites are very nice, but sometimes pretty loud (music, pool animation, etc.). We stayed at this hotel for more than 5 nights on our honeymoon trip. Concerning the niveau of Service and what you get for All Inclusive is really amazing. We will be back for sure. I can recommend everybody to book this hotel.

    United States of America, 
  • 8.8
    Great

    The resort itself was beautiful. The adult only aspect of it was a plus as we were traveling as a couple and had left the children at home, so it was nice to be around adults for a week. All of the employees there were very helpful and friendly. However, I wasn't impressed with the tipping policy as many all inclusive resorts that I have stayed at in the past did not allow for tipping, whereas this one encouraged it. . . .. so by the end of the week we had tipped a couple of hundred of dollars as it was expected for everything from eating at the restaurants, to the concierge, to room service, to ordering a drink, etc. . . . ..

    Our ocean view junior suite with a king bed that we had initially did not have an ocean view unless you walked out onto the balcony and leaned over to look out (from inside of the room, you just looked across to the rooms on the other side of the building); in addition, instead of a King sized bed, they pushed together two queen sized beds to make an enormous bed which was very odd. We had to pay to upgrade our room in order to get what we thought we had originally paid for. In addition if you want to get a lawn chair at the pool you need to be out there by 8AM at the latest. Also I was a little disappointed that they didn't have a Mexican restaurant. They did have alot of nice restaurants and some had mexican fusion, but in order to get any authentic Mexican dish you had to leave the resort.

    United States of America, 
  • 5.8
    Guest rating

    The rooms were magnificent and most of the staff was very friendly.

    The food in the different restaurants was way below expectations, wrong meals, cold meals, all done in microwave ovens, very very poor except for the asiana restaurant. The roomservice was hardly existing, I have called 4 times for different items, scales broken, fridge not filled up twice etc. Not once did I get a reply. Had to go out for these items myself. I expected more service and quality for the price of about 600 US dollars per night.

    United States of America, 
  • 9.6
    Perfect

    Loved the location, pristine beach, great to relax, sun bathe and swim. Service was great, very beautiful grounds, big and clean rooms, good entertainment crew.

    The food was not good enough for a hotel that claims to be a 5 star, their breakfast was excellent, plenty of choices, great quality, very fresh and tasty.Restaurants were a hit or miss, they have the potential to make it really good, great presentation, great quality ingredients but lack on taste, food sometimes was overcooked or just bland, cooks need a bit more training or just work on improving their recipes. They should include good authentic Mexican dishes that many of the guess we talked to were looking for.

    United States of America, 
FAQ
Are there any business facilities featured at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
Yes, the hotel offers a conference center, a photocopy machine and a business center.
At what time can I check-in at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
You can check in from 3 PM till 11.59 PM.
At what time can I check-out at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
You can check out till 12 PM.
What facilities for children are featured at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
Yes, the hotel has babysitting, a playroom and toys for guests traveling with children.
How far is Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort located from the city center?
The city center is 0.4 miles away from the hotel.
Does Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort feature any cleaning services?
Yes, the hotel offers room service, dry cleaning service, ironing and laundry.
What dining options are featured at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
There is Asiana Restaurant restaurant that offers Japanese meals.
What leisure facilities can I make use of at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
You can benefit from sun loungers, a library and tennis courts available at the hotel.
Are there any dining facilities close to Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
Yes, you can have lunch or dinner at La Vagabunda within 900 feet of the hotel.
Can we park our car at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
Yes, you can leave your car in an free parking onsite.
What are the booking prices at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort?
The prices at Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort start from Rates, Reviews & Photos.
What kinds of rooms does Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort offer?
The hotel offers such room types as junior suite and a double room.
Does Hilton Playa Del Carmen, An All-Inclusive Adult Only Resort arrange any sport activities on site?
You can try such activities as windsurfing, volleyball and squash.
Address
Av Constituyentes No 2 ., Playa del Carmen, Mexico, 77780
View map
Highlights
TripAdvisor Traveler Rating
read all 22209 verified reviews
TripAdvisor Traveler Rating
38of 310 hotels in Playa del Carmen
Hotel Awards

According to guest reviews, the hotel has been rated as 

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room.  There are no cribs provided in a room. 
PetsPets are not allowed.
+ More- Less
Getting around
Airports
Aeropuerto de Playa del Carmen (PCM) 1.9 mi
Cancun (CUN) 36.0 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.